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Lessons I learnt from the Corporate World

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We have been spending some time recently talking about work and the working life, especially since GG & BB will start their six-month industrial attachment next year and I thought that some of what we discussed could be of use to others, especially someone who is either just entering the corporate space or are a few years in and want to succeed in their careers.

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In no particular order, here’s what I have learnt:

  • Be good to those below you more than those above you. Treat everyone with the respect you expect from them for yourself. Be nice to everyone, you never know when you are being judged.
  • Be careful when you work with friends, it may sometimes end badly
  • Keep your opinions about others to yourself and never share it with anyone else at work
  • Don’t Gossip! Especially in the pantry and public spaces, you never know who could be listening
  • Office politics is a fact of life and you can’t escape it. Learn to play the game
  • Network, network and then network some more. As you grow in your career, your networks will become more and more useful and informative.
  • Make your boss look good. That’s the key to success because they are the only ones who will battle for you and promote you. Make sure you know what your boss needs to accomplish and do your best to help them accomplish it.
  • Document everything! Your wins, commendations, compliments and learnings.
  • Train someone else to do your job and do it well. Because if you are irreplaceable in your position, you will never move up because there is nobody else to do what you are doing and doing best.
  • Any organisation you work for is not running a charity, they are here to make money and you have also been hired for that reason. You are hired because you have something that the organisation needs and any employment is a two-way process, one where both parties benefit.
  • Be reliable, be punctual and if you give someone a deadline, make sure you stick to it and in fact try to finish your work before the deadline.
  • Under promise and over deliver. It’s very simple actually. If you think you need 2 days to get a task done, ask for three days. This way, you have an extra day for any unforeseen circumstances that may come up and you are prepared and if all goes well, you get the task done ahead of your deadline, making you look super-efficient.
  • Become friends with all the secretaries, PAs and other co-ordinators. They will help you in tight spots and are also a good source of information that may not be found elsewhere.
  • Stay calm, cool and collected even if you are a withering mass inside. Be like the swan who looks calm and placid above the water, but is furiously paddling below it.
  • Leave your emotions at the door when you enter your place of work. Always think twice when you send emails or make phone calls when you are angry or upset. One tip I use during these times is to type your email first without typing in the email address and keep it aside for a while. Then when you are in a better frame of mind, edit the email, add the email address and send it.
  • Be well-dressed at work. Stand out, but not in the wrong way. If your work environment is conservative, then don’t wear outlandish clothes and vice-versa. Discreet jewellery, perfume and clothes which are classic will be better than fast fashion.
  • You are your own brand, so everything you do, say, write, dress, behave showcases the brand. So, create the brand that resonates with your work environment and maybe a couple of steps above your current role and stay true to your brand image at all times.
  • Have a life outside the office. You are not just a corporate drone, you should and must have a life outside of work. Have a hobby and do something that is totally unrelated to what you do at work.
  • Ask and encourage feedback from your managers because sometimes there may be something that you don’t see, but someone more experienced may instantly see.
  • Share successes, especially when you work as a team. When you do this, you let others share the glory and they will feel part of the successful project. Also, it never helps to have people think positively about you and your ethics. Giving others a chance to claim credit is an easy and effective way to magnify results.
  • Never stop learning. Every opportunity, good or bad teaches you something, even if it is what not to do, so don’t stagnate and become too comfortable in your job.
  • Always look at the bright side, and the positive side of things. Don’t get bogged down by pessimism. When days, weeks or even months are difficult, take heart and the hardest times will pass.
  • Focus on what you do best and try to compensate for your weaknesses. Nobody is perfect and everyone has some areas they are not good at, so amplify your strengths and work on the weaknesses.
  • Procrastination is something all of us are prone to, but procrastination has clear repercussions in the workplace resulting in challenges such as falling behind tasks. So, make sure you have clear daily goals which you tick off before you start slacking.
  • Failure is not the death kneel of your career. You will fail and multiple times in your career, but don’t stress about them. With no mistakes, there would be no opportunity to learn. Every failure gives you the chance to grow both personally and professionally.
  • Speak up. In meetings, in discussions and anyplace where you may have some input. This is not the time to be shy and refrain from speaking. If you have something to add to the discussion, make sure you put your point across. It may not be accepted, but for every ten points you put across, maybe one will be the one that is what was needed. But also ensure that when you speak, you understand what is being said and don’t speak illogically and nonsense.
  • Proactively seek new responsibilities, but only if you can handle. Conversely, don’t take up anything and everything that is thrown your way. Learn to say no to those above you if you are unable to manage or are hitting way above your weight and expertise.
  • Learn that everyone is expendable. If you don’t go to work, your organisation will not shut down, they will move on. But if you are not around, your family will be extremely affected and will find it very hard to move on. So don’t prioritise your job over your family.
  • Never burn bridges. You never know when you may have to go back to someone you have fought with, bad-mouthed or just generally been unpleasant to. People remember and will take their revenge when its their turn.
  • Work hard when you are at work, and when you leave the office, try to turn off. Most importantly have fun doing what you are doing and the eight or nine hours you spend at work won’t feel very long.
  • Stay two steps ahead. No matter what we do, success is less about any given moment and more about the next. Learn to anticipate what your manager or customer needs before they know how to ask for it and that’s one of the quickest ways to distinguish yourself in the workplace. Take initiative and don’t wait around to be told what to do, but at the same time, don’t make any assumptions, either.
  • Don’t take anything personally. Be professional, even when you think someone is out to get you.
  • Don’t trust anyone, especially at work. Everyone is looking out for themselves and a someone you consider a friend can easily throw you under a bus to save themselves. And at the same time, there’s a well know saying which is apt here to keep your friends close and enemies closer and is 100% true in a corporate setting.
  • Listen more and speak less. We have been given two ears and a mouth for a reason. So listen more than you speak and actually listen instead of rehearsing what you are going to say. At the same time, pay attention to what is happening around you and you will never be caught off guard.
  • Never betray anyone’s trust. Keep other people’s secrets as well as your own, and don’t share information that was given to you in confidence
  • Keep your social media to your social circle. Don’t ever add your co-workers and bosses to your social media platforms. You wouldn’t want them to know what is going on in your life which can give them ammunition to hurt or harm you. This doesn’t include LinkedIn as that is a work social platform.
  • Be flexible. Have an opinion, but don’t have hard opinions.
  • Don’t run after money. No doubt having money in the bank and being financially independent is important, but don’t let money dictate what you are in life and what you want to do in life. Let money be an accessory, not the focus.
  • Go the extra mile. Nobody ever achieved success by doing the bare minimum. Go above and beyond and you will be rewarded in one way or another.
  • Last, keep your goal in front of you and remember that whatever you do, you need to be true to yourself

So, there you have it, 40 lessons I learnt while in the corporate world. I am going to share it with BB & GG and their friends. Hope this was useful to you too. If you have more lessons from the corporate world, please share in the comments below.

Traits of a Great Leader

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A couple of weeks back, I was having a conversation with GG & BB about their future and what they want to achieve in life. The conversation then turned to leadership and we started talking about what makes a good leader.

A leader is defined as someone who who leads or commands a group, organisation, or country and leadership is seen as both a research and a practical skill encompassing the ability of an individual, group or organization to lead, influence or guide other individuals, teams, or entire organisations. Leadeship is the act of motivating other people toward a common goal. And good leaders are essential, to drive communities, organisations and countries and to make the large scale decisions to keep our worlds, be them big or small moving. People that have leadership skills showcase a strong personality and interpersonal skills to lead others in their direction.So what makes a good leader?

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A successful leader is one who is the power and intellect behind their organisation. They are the visionaries charged with steering their brand around pitfalls and must know when to seize opportunities and how to rally those under them to work hard toward their common goals. An effective leader is one who transcends the leadership title they have and find ways to achieve the right combination of charisma, enthusiasm and self-assurance, probably with a healthy dose of luck and timing. Most of us think and feel that some people are just gifted with these skills, but the truth is most leadership traits can be learned and sharpened with time and practice.

Before we go into what are the traits of a good leader, what should a leader not do? Leaders should act a certain way and there are some negative qualities that leaders should never exhibit. Some of these include failure to set clear goals for their teams, insult or degrade people, give praise too easily, act inappropriately or exhibit behavior that one wouldn’t expect from others, not hold regular meetings with their subordinates, fail to take decisive actions and act tough or lack empathy.

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A good leader is one who has most, if not all of the following character traits:

Integrity: A good leader has integrity and the importance of this trait is obvious. Integrity is essential for an individual and an organisation and especially important for top-level executives who are charting an organisation’s course and making many significant decisions.

Delegation: A good leader is able to delegate. Delegating is one of the core responsibilities of a leader and the goal of delegating is not just free up time, but to enable direct reports, facilitate teamwork, provide autonomy, lead to better decision-making, and help direct reports grow. In order to delegate well, one needs to build trust with their team.

Communication: An effective leader is one who is able to communicate their ideas, be able to coach their people and since communication is a two way process, the leader is one who should be able to listen to and communicate with a wide range of people. Powerful leaders know when to talk and when to listen. They are effective communicators and are able to clearly and succinctly explain to those under them everything from goals to specific tasks. They will need to be able to communicate on all levels, be it one on one, or to many, as well as via phone, email and social media.C ommunication is built on a steady flow of verbal and nonverbal exchanges of ideas and information, so to be a good leader one needs to work on being approachable and involving people from different levels.

Gratitude: Being thankful can make one a better leader. Gratitude can lead to higher self-esteem, reduced depression and anxiety, and even better sleep. Few people regularly say thank you, even though most people say they’d be willing to work harder for an appreciative leader.

Learning Agility: This is the ability to know what to do when one don’t know what to do. If one is a quick study or is able to excel in unfamiliar circumstances, they might already be learning agile, but this is a learned skill and anybody can foster learning agility through practice, experience, and effort. Truly great leaders know that the strength of their leadership is built on their ability to adapt to suddenly changing circumstances and to know how and when to seize on opportunities amid a changing landscape. Having an insatiable curiosity will fuel the desire to constantly learn and grow. Learning agility hinges on developing critical thinking skills, being accepting of uncertainty, having social and emotional intelligence and always having the desire and determination to push forward.

Influence and Relationships: To some influence and influencers may have negative connotations, but the ability to convince people through logical, emotional, or cooperative appeals is a component of being an inspiring, effective leader. Influence is quite different from manipulation, and it needs to be done authentically and transparently and requires emotional intelligence and trust-building. A compelling leader does more than just inspire others to follow them; they know how to motivate the people under them to strive wholeheartedly for common goals. Subordinates who feel valued and appreciated, who feel like what they do makes a difference, will feel invigorated to push harder to achieve success. Outstanding leaders also understand that they need to be effective at networking, not just to advance their own careers, but for the benefit of what they are leading. By creating a vast and varied network of people, leaders establish impactful relationships with everyone.

Empathy: Correlated with job performance, empathy is a critical part of emotional intelligence and leadership effectiveness. If you show more empathy towards your direct reports, our research shows you’re more likely to be viewed as a better performer by your boss. Empathy can be learned, and in addition to making you more effective, it will also improve work for you and those around you.

Courage: This is self-explanatory because without courage, it can be hard to speak up at work, whether to voice a new idea, provide feedback, or flag concerns and this is a key skill for good leaders. Rather than avoiding problems or allowing conflicts to fester, courage enables leaders to step up and move things in the right direction and it has been proven that a psychologically safe workplace culture encourages speaking the truth.

Respect: Treating people with respect on a daily basis is one of the most important things a leader can do. It will ease tensions and conflict, create trust, and improve effectiveness. Respect is more than the absence of disrespect, and it can be shown in many different ways. Explore how you can cultivate a climate of respect at work.

Self-Managing: A good leader is someone who is able to manage himself well as it is hard to manage others effectively if they can’t manage themself. Self-managing means being able to prioritise their goals and being responsible for accomplishing those objectives. An effective leader is able to regulate their time, attention and emotions, while remaining aware of others’ strengths, weaknesses and potential sources of bias. They are adept at handling stress and balancing their personal and professional lives, maintaining self-control and discipline in their actions, without becoming overly reserved or inflexible.

Act Strategically: A forward-thinking, open-minded approach is necessary for today’s leaders. Leaders must always be prepared to adjust their strategies to capture emerging opportunities or tackle unexpected challenges. Thinking strategically is an ongoing process that involves assessing the environment which can be cultivated by being curious and genuinely interested in the environment around them, being flexible in their mindset and trying new approaches and ideas, focusing on the future and maintaining a positive outlook.

Accountable and Responsible: A successful leader is one who know how to use the power and authority they have appropriately without overwhelming or overpowering those under them. Effective leaders hold themselves accountable and take responsibility for their own mistakes, and expect others to do the same. They can work within established procedures, and be productive and efficient in their decisions. They appreciate the importance of supporting and encouraging individuality while also understanding organisational structures and the need to follow rules and policies and are able to balance different perspectives while taking appropriate action.

Goal Setting: To be a successful and effective leader, set clear goals and be determined and purposeful in achieving them. Back it all up with unshakable self-confidence. If one radiates enthusiasm and are truly excited about what they’re doing, people will be naturally drawn to them. Also something to remember is that writing down goals is key to the success, but accomplishing those goals takes time. If one give up, so will everyone around them. So to be a successful leader, one must be willing to keep going when others are tempted to throw in the towel.

Future Vision: An exceptional leader is one who has the ability to look into the future and make clear, concrete goals that will benefit them and the people under them. They are confident and optimistic, inspiring enthusiasm in those around them. Being a visionary is about managing change while striking a balance between stability and growth and incorporating new approaches without getting distracted from the main goals. Being a visionary means understanding that continuous change is occurring all around, so what worked in the past may not always work now. Practicing being adaptable and agile as new strategies are implemented is what makes strategies evolve over time.

Problem Solving: A good leader must be a problem solver who can make decisions under rapidly shifting circumstances with learning to lead in a complex environment a vital skill for any leader. Even before any definitive information is available, effective leaders must assess a situation’s complexity and choose appropriate courses of action. This means being able to scan the environment in search of subtle trends and indicators of disruptive change, and establish practices that allow you and what you are leading to respond swiftly.

Creativity And Innovation: A great leader is one with the courage to risk experimentation and encourage creativity. The key is to always be persistent in pursuing the goals set, and be open minded and flexible in how to get there. A good leader will encourage the people around them to spend at least 15 percent of their time exploring new ideas through brainstorming and prototyping.

Teamwork: Successful leadership is built on the people around them. Team building is essential to leading a diverse and unique group of people with distinct personalities, motivations and skills. Strong teams and teamwork are key to achieving many of things above, such as fostering innovation, effective communication and achieving goals. With the right kind of people under them, recruited, developed and nutured carefully, they can create an unstoppable force that will drive success.

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So there you have it, the traits that one needs to nuture to become an effective and successful leader. It is also essential to realise that leadership is a social process and if one demonstrates several of the characteristics of a good leader but fail to grasp this, chances are they won’t get very far on their own. One may be well-liked and respected, but it will be challenging to accomplish team or organisational goals. And it’s worth remembering that leadership isn’t a destination, it’s something that one will have to work at regularly throughout their career, regardless of the level they are in. Leadership is less about a strong or charismatic individual and more about a group of people working together to achieve results. That’s why leadership is a journey, with different teams, projects, situations, and organisations that will require one to apply these skills in different ways.

Mental Agility: The ability to be flexible always

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Bill Gates once said, “Success today requires the ability and drive to constantly rethink, reinvigorate, react and reinvent” And this means we have to be alert to constantly be able to react and reinvent ourselves.

The human mind is a very complex matter, and simplifying it may be one of the hardest tasks. Being able to simplify thoughts and transfer them effectively, think on your feet and solve problems in the most efficient way and learn in the most effective manner requires mental agility. Mental agility is the capacity to respond to events in a flexible way and be able to move quickly between different ideas. If you’re mentally agile, you can take in change and find the best course of action to move forward despite unpredictable events. It’s not about having all the answers – but about being confident that you can figure out a new way of doing things to get where you want to go.

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One of the key skills today and in the future is mental agility. This ability to switch between tasks and ideas will be a very valuable asset everywhere and especially in the workplace in particular. Mental agility is linked to an area of research called psychological flexibility. Studies have shown that those that have higher levels of psychological flexibility are less likely to be depressed, anxious or stressed and more likely to report well-being in general because of the way they think about situations and how they choose to respond to events.

But how do we achieve it and why is it important for us and our children? One of the most important benefits of an agile mind is the ability to learn fast, however, that’s not all. For children, there are many benefits of mental agility like better problem-solving skills, creativity, the ability to stand up for themselves, calmness, evolved reasoning skills, greater comprehension of events, improved social skills and strong communication skills. For adults, the benefits of mental agility include being more efficient at home and at work, being more organised, feeling less stressed, open to new opportunities and being able to adapt to mandatory changes.

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Here are some ways we can use mental agility to thrive in the uncertain world we live in:

Accept the situation: Sometimes things happen that throw us off course and if it’s a change that we’re unhappy about, it’s natural to want to fight against it. However, when the situation is beyond our control, the first thing to do is simply accept the new circumstances we find ourselves in. This isn’t always easy, and it’s OK to process emotions around major shifts in order to get to that acceptance, but the important thing is to acknowledge that we need to move forward in a different way.

Stop and think: We often react quickly and emotionally to unexpected events, which sometimes leads us to act in ways that aren’t useful. I am especially guilty of this and this tip is spot on for me! If you can give yourself some space and time to think before doing anything, it can mean that you approach the situation more strategically. Take at least a few moments to breathe, take in what is going on around you, and ensure your response is appropriate to the situation and not just an automatic panic reaction.

Get creative: When faced with difficulties or in a rut, it’s easy to fall back on using tried and tested ways of dealing with problems but this isn’t always the best solution. Brainstorming ideas, seeking out differing opinions, and thinking about all the different courses of action you could take to solve the issue are some way to see the issue. Consider various possible scenarios and how you could respond to each. If you can, test new approaches and see what works best for you. Sometimes, doing what you’ve always done will end up being the right move, but examining whether you could do things differently will get you in the habit of looking at situations from different angles, which is useful for building your mental agility in the long run.

Have a growth mindset: Believing that you can always continue to learn and develop, even if you’re an expert in your field, helps you keep growing, stay ahead of the competition, and understand what you can do to up your game. A growth mindset is key to mental agility, as it will ensure you regularly challenge your perspective and come up with innovative ways to tackle challenges. It will also help you to view failures as learning opportunities. Not everything you do will always work the first time, but it could be a step in the right direction and you’ll learn something from the experience.

Focus on support: Support is important when building resilience. Building a support network can be challenging in a virtual world, when how we work, socialise and interact with other people has changed so drastically. But having someone to bounce ideas off of, debrief with, or simply who can lend a listening ear, whether that’s a colleague, friend or mentor, can help a person work through a problem and decide how to respond to an event.

Fight Sameness: Expose yourself to the unfamiliar and go places you don’t normally go; read books and see movies that wouldn’t traditionally appear on your list. Stimulate your brain by operating outside your routine. This will allow you to be able to react fast and easily.

Embrace the Unknown: Visualise the problem through a story-board or pro/con list. Ask questions to tease out the problem. Ask questions like what’s missing? What else could be true? Why does that work? Treat mistakes and failures as learning lessons and don’t curl up in a ball if it doesn’t work the first time.

Read More: Reading is great exercise for your brain with varied and impressive benefits. Reading helps relieve stress and it improves cognitive functioning skills. It’s entertaining, it helps increase empathy and it can even improve your memory. So, while unwinding by scrolling social media during your downtime on your phone might be tempting, try picking up a book instead. Reading can help protect memory and thinking skills, especially as they start to decline with age. It slows this decline by improving mental flexibility overall and keeping important parts of the brain working. Research found that the brain scans of individuals who had recently read poetry showed increased activity and connectivity.

Focus on finding lots of possible solutions, not just the best one: Part of the reason why it can be hard to think on your feet is that you want to do a good job and come up with the “right” answer. You’re setting the bar awfully high when you’re overly focused on trying to find the best solution. Instead, start with a brainstorm. Allow yourself to think of as many potential answers or solutions to a challenge that you can. A study from 2011 assessed folks’ levels of divergent thinking by asking them to come up with as many uses for a paper clip as they could. Some came up with 10 or 15 uses, but others generated a list closer to 200. This exercise can help you sharpen your divergent thinking skills. Practice coming up with multiple answers and not just one answer, when challenges come your way. The more you do this, the easier it will become.

Exercise: Regular exercise correlates with a host of physical and intellectual benefits. It boosts your energy, improves your mood and helps you sleep well at night. If you want to boost your mental agility, committing to getting more exercise is a great move. Your exercise routine doesn’t have to be strenuous in order for you to benefit. In fact, studies have shown that walking just two miles a day, five times per week lowers your risk of dementia. And, being in nature also helps to both ease and sharpen the mind. It boosts mood, concentration and overall wellness.

Be protective of your mental energy: Another great way to boost your brain power is to learn to be more careful about how you spend it. Expend your mental energy wisely. Don’t waste it ruminating about things you can’t control. The past is over and there isn’t anything you can do about it. And, you can’t control what others do or think either. So, instead of spending your time and energy worrying about things you can’t do anything about, focus on only those things you can control. You’ll be better prepared for the future if you spend your energy on finding solutions and making preparations. Making a conscious effort to shift your focus isn’t as hard as it sounds. The more you practice being protective of your mental energy, the easier it will become. When you direct yourself away from thinking about things you’ve deemed a waste of time, you’ll begin to form new and healthier habits.

Try new things: Staying in your comfort zone can be relaxing and restorative and there’s certainly a time and place for that. However, you’re more likely to improve your mental agility if you learn something new once in a while. Trying new things can help prevent memory problems in older adults, but there are many benefits to learning new skills, at any age. Challenging yourself with activities that exercise entirely different parts of your brain can help keep you sharp. For example, if you love to do crossword puzzles, keep it up. But, maybe learn chess on the side, too — especially if it’s something that you’ve always wanted to do. If you love to read, try picking up a book from a different genre. You might also sign up to take a cooking class or learn to play a new sport. Pushing yourself to do new things can help boost your mental agility.

Eliminate distractions: Your ability to focus waxes and wanes according to your environment. It stands to reason that it’s more difficult to think clearly when you’re being interrupted all the time. Still, work environments that are rife with these kinds of distractions are still the norm. Minimising distractions can go a long way toward boosting your ability to focus and your mental agility. If possible, set aside a time and place for some quiet and focused work each and every day. It doesn’t have to be for long. Even just an hour of uninterrupted work time can go a long way. Also, when you are doing focused work, try to do just one thing at a time. The science on this is clear — multitasking just doesn’t work. So, don’t try to get more done by doing a bunch of things at once. It won’t work. You’ll be more productive if you focus in on just one task at a time.

Let go of self-consciousness: Nothing kills creativity faster than self-consciousness. It’s impossible to be creative when you’re worried about being judged by others. If you want your abilities to really shine, you have to believe in yourself. Research shows a relationship between self-efficacy — or, your belief in your ability to perform specific tasks — and workplace performance. It turns out that how you see yourself has a big impact on your ability to learn and perform at your best. The voice inside your head is more powerful than you might think. If you’re constantly telling yourself that you can’t do something, it’s going to have an impact. And, the opposite is also true. So, if you really want to strengthen your mental agility and perform at the top of your range at work, be aware of this effect and use it to your advantage. You’ll be better equipped to face the cognitive and intellectual challenges you encounter if you do.

Write down as many approaches as you can: When something happens that requires you to rethink your path forward, focus on working through all possible ways of responding to the situation and put them on paper. Think not only about what you would do, but about how others might respond. Challenge yourself to write as many solutions as you can think of within 30 minutes. Doing this will flex your problem-solving muscles and help you see options more clearly.

Learn from the past to direct your future: Look back at how you have responded to challenges in the past – this is probably something many of us have had plenty of practice with in 2020. What did you do well and what could you do better in the future? Is there anything you would replicate or change about your reactions and behaviour? Write your thoughts down so that you can go back and look at your notes later.

Review and refine: Once a week as you’re working through challenges, take some time to reflect and jot down what has gone well, what hasn’t, and what you’d like to do in the future. This shouldn’t take a long time – while the above is a greater reflection exercise, this should be simple, just a few lines focusing on the here and now. Putting pen to paper will help you understand the situation, boost your self-awareness, and visualise how you can improve.

Hope the above tips will help you (and me) to become more mentally agile as we navigate a volatile, uncertain, complex and ambiguous world.

Unconscious Bias

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No matter how much we might not want to admit it, unconscious biases influence a vast majority of our decisions. This is due to the fact that our brains can consciously process 40 pieces of information per second, while we unconsciously process 11 million pieces. So, in order to keep up with all of the stimuli around us, we create mental shortcuts that ostensibly make decision-making easier. Unfortunately, many of these shortcuts do more harm than good. A Yale study found that when given the choice between two similar candidates, one from each sex, college faculty preferred hiring male candidates who they perceived to be more competent and worthy of commanding higher salaries. It didn’t matter whether faculty members were male or female; all were biased against women applicants.

Implicit biases or implicit stereotypes are the pre-reflective attributions of particular qualities by an individual to a member of some social out groups. They are thought to be shaped by experience and based on learned associations between particular qualities and social categories, including race and/or gender. Individuals’ perceptions and behaviours can be influenced by the implicit stereotypes they hold, even if they are sometimes unaware, they hold such stereotypes.

Unconscious or implicit bias is an aspect of implicit social cognition, the phenomenon that perceptions, attitudes, and stereotypes can operate prior to conscious intention or endorsement. This bias was first defined by psychologists Mahzarin Banaji and Anthony Greenwald in 1995 and its existence is supported by a variety of scientific articles in psychological literature.

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Unconscious biases are thought to be the product of associations learned through past experiences and can be activated by the environment and operate prior to a person’s intentional, conscious endorsement. For example, a person may unwittingly form a bias towards people of a certain race or country because of an unpleasant experience in the past, but the source of association may be misidentified, or even unknown. Here, the unconscious bias may manifest itself as someone being rude to a person of that race or country without actually understanding the reason behind the response. Unconscious bias can persist even when an individual rejects the bias explicitly. These biases can be both positive and negative, and influence the vast majority of our decisions by affecting our behaviour.

Unconscious bias offers a new explanation for why, despite equalities apparently being enshrined in law, society still looks so unfair. Many studies have confirmed the power of racial biases to shape everyday decisions in almost every aspect of life. Neuroscientists have uncovered brain regions involved in racial and gender stereotyping and shown that such stereotypes begin to form early in childhood. Recent work found that the brain responds more strongly to information about ethnic groups who are portrayed unfavourably, suggesting that the negative depiction of minorities in the media can fuel bias. Scientists believe that stereotypes in general serve a purpose because clustering people into groups with expected traits help us navigate the world without being overwhelmed by information. The downside is that the potential for prejudice is hard-wired into human cognition. The evidence is overwhelming that unconscious bias seeps into decisions that affect recruitment, access to healthcare and outcomes in criminal justice in ways that can disadvantage people from ethnic minorities. However, at the individual level, the extent to which such biases are internalised and acted on varies widely and in complex ways. Life experience, such as dating outside your racial group or having a boss from a minority group, can strongly protect against holding negative stereotypes. And there is dispute about the extent to which such biases are truly unconscious.

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There are many kinds of unconscious biases we use in our daily lives. Some of the common biases we encounter commonly include the gender bias which is more prevalent in office culture than one may like to admit and occurs when certain traits such as assertiveness or confidence are seen as negative in one gender, and positive in another. A negative gender bias usually leans to the side of women, which can cause the female employees of an office to feel less appreciated and less engaged. Companies that are influenced by gender bias can miss out on many opportunities because of this. The horn or halo effect is one of the most common examples of unconscious bias and occurs when someone’s performance or character is generalised based on just one trait or event. If the trait is a positive one, it’s called the halo effect, and if it’s a negative one, it’s called the horn effect. The similarity bias essentially states that we like working with people similar to us. This could be graduates from specific schools, people who have worked at certain companies, and more. A less common example of unconscious bias, the right-hand bias refers to aspects of the workplace being designed specifically for right-handed people. A well-known example of this was when YouTube first launched the video-upload feature for their app, 5-10% of videos were uploaded upside down. They had failed to take into account that left-handed people would hold their phones differently than right-handed people. This bias can make life more difficult for some people. Another common example of unconscious bias is confirmation bias which exists not only at work, but in everyday life as well. Confirmation bias occurs when we make a decision about something, then actively look for information that supports that decision, while also overlooking any opposing facts and viewpoints. Age bias occurs when assigning tasks to people based on their age. A common example would be a tech-heavy project – the unconscious bias may cause a manager to assume that a younger person would be more apt to handle this job as opposed to an older one. In this case, assuming ones experience or proficiency is based entirely on an opinion that isn’t backed up on fact is a perfect example of unconscious bias. After all, many older people are technologically savvy, so it would be unfair to assume they wouldn’t be right for the job.

If unconscious biases aren’t kept in check, organisations and the employees that power them might let these biases influence their decisions in a way that holds them back. These biases do not have to be permanent and while it is impossible to completely eradicate these biases, we can take steps to reduce the chance that our decisions are less influenced by these biases. So, what can we do to counter these biases, especially in a work environment?

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Learn what unconscious biases are. The first step of limiting the impact unconscious biases have is making sure everyone is aware that they exist. Assess which biases are most likely to affect you as an individual by taking tests like the Harvard’s Implicit Association Test to figure out which individual perceptions are most likely to be governed by unconscious biases. Armed with that information, one can take proactive steps to address them on a personal basis. Figure out where biases are likely to affect the organisation as biases tend to affect who gets hired, promoted, get raises and who gets what kind of work, among other things. By knowing where bias is most likely to creep in, management can take steps to ensure that biases are considered when important decisions are made in those areas. In order to make sure that unconscious biases don’t adversely impact hiring decisions, some big changes with respect to hiring would need to be made. Have diversity especially in upper management to have more minority voices so that everyone is represented and multiple viewpoints and voices heard. Encourage employees to speak up about biases because the more people are involved in a decision and the more transparent the decision-making process is, the less likely an organisation will be to be affected by unconscious biases. Creating a culture that encourages open dialogue will go a long way in making sure that when employees realise a decision might have been influenced by unconscious biases, they won’t be afraid to speak up and set the record straight. Hold employees accountable because actions speak louder than words. While someone should not be punished for making a decision influenced by unconscious biases, a track should be kept if such decisions are being made because of such biases. If data reveals bias, someone may need to intervene.

There are. If they aren’t addressed, they can be detrimental to a company. By recognizing them and actively working towards reducing their impact, you can ensure unconscious biases don’t negatively affect your decisions.

All of us are affected by unconscious biases and there are many examples of unconscious bias prevalent in the workplace. The sooner this reality is realised and proactive steps taken to actively working towards reducing their impact and overcome the biases, individuals and organisations become stronger and don’t let such unconscious biases negatively affect decisions.

So which unconscious bias are you guilty of harbouring? I’d love to hear in the comments.

Adaptability: The Simple Secret to Success and Survival

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Today’s world is fraught with risk and uncertainty, of risk and unstability. You just have to look at 2020 to see what I am talking about. Our world is constantly changing and we can’t remain as we were, because if we do, we run the risk of losing out.

According to the Cambridge English dictionary, Adaptability is an ability or willingness to change in order to suit different conditions. What this means is that you need to change or be willing to change yourself so as to adapt yourself to the different situations you will come across in life.

So why is adaptability so important today? I believe it is a life skill that if not innate, should be learnt and fast so that as an individual you are agile and are able to tackle any issues or problems in your life, be it at work or in your personal life. Actually we are constantly adapting. The easiest example I can think is in the kitchen. Sometimes you don’t have all the ingredients at hand while cooking, so we substitute ingredients, adapting in the process.

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Adaptability is not just about changing something or adjusting to a situation. It encompasses being able to effect changes in a course of action with smoothness and timeliness, without any major setbacks. For as long as there are many uncontrollable factors in our environment such as laws and economic factors, it is necessary to acquire this skill. It is one of the key skills or factors that keep many multinational companies running and the reason why some professionals are always in demand. This skill is important because as new technology evolves, employers are looking for employees who can demonstrate strong adaptability skills and become company leaders.

Adaptability in the workplace means being able to change in order to become successful. In the work environment, adaptability is a soft skill that refers to the ability to rapidly learn new skills and behaviours in response to evolving circumstances. Employers typically look for adaptability when hiring new staff, and the skill is increasingly included in job descriptions due to its importance for growth and development within a role. Someone who demonstrates adaptability in the workplace is flexible and is able to respond effectively to their working conditions, even in situations where things do not go as planned. They typically work well on their own and with team members. The need for adaptability in the workplace – to learn and unlearn – is crucial to future success.

People in leadership positions are often expected to manage unusual situations without explicit instruction. Therefore, an adaptable leader must be able to resolve problems in a fast-paced environment and trust their judgment when making tough decisions. However, at the same time, still recognising that what worked before may not necessarily work every time. So adaptability is a critical leadership skill and potential leaders need to be adaptable and flexible at all times to succeed.

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How important can being adaptable be? Well, the short answer is very, as it’s a skill that has no bounds in the ways it can be applied in the workplace. Being adaptable means working without boundaries, and being open to finding diverse and unexpected solutions to problems and challenges in the workplace. Without limitations on thinking and actions, challenges become something not to dread, but to seize and enjoy working through. An adaptable person gets to engage a variety of people with diverse skills to get the job done and builds broad networks of highly engaged and capable people. An adaptable person also becomes a better leader because such people know that change is inevitable and don’t shy from it and remain positive in the face of adversity, keeping their teams and employees focused and motivated through tough or lacklustre periods. Those who are adaptable and willing to change or shake up conventional ways of doing things will remain relevant throughout their working lives because they’re comfortable experimenting. Workplaces are changing faster than ever before, and if you’re not willing to constantly adapt, then expect to be left behind.

Everyone can all benefit from adaptability but, in an ever-changing world, it is particularly crucial for leaders. Leadership roles become more complex as you progress through an organisation, requiring more subtle influencing and persuading skills. Additionally, as a leader’s seniority increases, they must learn to empower, delegate, form strategic alliances and let go of some of the skills that enabled them to perform effectively in previous roles.

Adaptability skills are skill sets that encompass a person’s ability to adjust to changes in their environment. Being adaptable in your career can mean you are able to respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes at work. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking and problem-solving skills.

As a soft skill, adaptability requires a number of other soft skills in order to be applied successfully. You must be able to learn quickly and put that learning into practice. Additionally, you must be able to recollect what you’ve discovered, so you can identify trends and make decisions accordingly. So what constitutes an adaptability skill?

An ability to learn: People with adaptability skills are never discouraged by failure. For them, failure is just a part of learning. These people are always learning and willing to take risks, as long as it means that they can develop personally and professionally. Skills such as collaboration, critical thinking, research, show continuous Improvement, have an attention to detail, be observant and have a great memory.

Persistence: People who adapt well rarely feel the pressure to quit. Every challenge is exciting, and remaining dedicated to their job means pushing through even when things get hard. Likewise, they are able to stay positive and encourage their team members to stay focused during difficult times. Skills that are emblematic of persistence include resilience, positivity, tolerance to stress, motivation and being able to manage expectations.

Resourcefulness: Often the goal is clear, but the path to get there is not. The traditional way of conducting business may not be possible or effective, because there may not be sufficient funding or staffing. That’s where adaptability can be an asset. An adaptable person will be able to source new resources and techniques that less-adaptable colleagues haven’t considered. An adaptable person will show resourcefulness by demonstrating skills like the ability to notice patterns, be creative and innovative, a problem solver, show initiative and curiosity and budget well.

Curiosity: An adaptable person doesn’t get scared by anything different. If anything, it makes them more curious and they want to investigate it further. They are not afraid of ideas, suggestions, or constructive criticism and often demonstrate open-mindedness, investigation, positivity, active listening, nonverbal communication skills and diversity.

Other skills that showcase adaptability include leadership, integrity, determination, team building, analytical, inductive and deductive reasoning, project management and team work, empathy, resource, conflict and time management, problem solving, strategic thinking and being able to conceptualise, flexibility and commitment, being proactive and open and having excellent negotiation, oral and written communication skills.

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Being adaptable can depend on how effectively you communicate with your teammates and managers.

Adaptability is a natural skill, but it can be developed and mastered as well. Here are some tips to help improve this skill:

Observe and monitor changes in the environment: People do not see the need for a change until they notice changes in the environment. Adaptability must not be easy, but timely as well. Always make a conscious effort to monitor trends, values and attitudes and compare present observations with past ones and find out what has changed.

Develop a growth mindset: Being adaptable also means being willing to learn and try new things. Developing a growth mindset can positively influence the ability to take on new challenges, find new opportunities to develop knowledge and contribute to new projects. The willingness and motivation to keep improving skills can also show potential and current employer a commitment to professional growth.

Be willing to learn: Observation alone is not enough. If the result of observations suggests a need to learn something new, do not hesitate to do so. While people can learn some things on their own when furnished with appropriate educational resources, others may require tutorials from specialists. Don’t decline to use the services of a professional tutor if necessary.

Avoid procrastination: Don’t just be willing to learn. Take the necessary course of action. Remember that adaptations are more effective when the action is taken earlier.

Acknowledge the fact that changes are bound to occur: Though it is difficult to let go of norms, it is people who matter, not an individual.

Set goals for one’s self: Another method that can help develop adaptability skills might be to set personal goals to improve those aspects of the skillset that are felt to be lacking so the individual can improve their overall ability to adapt to changes in the workplace.

Ask for feedback: As people develop throughout their your career, they might think about requesting feedback or constructive criticism from managers to help them improve on their weaker skills. Positive and constructive feedback can be beneficial for setting goals and achieving success in their career.

Learn to acknowledge and accept change: It can also be highly beneficial to accept change as it occurs. Learning to acknowledge changes in their career can help prepare and adapt to differing circumstances. Additionally, learning how to be willing to accept change can be an effective step toward recognising when adjustments need to be made to make transitions smoother.

Other than the above, some additional tips to help adaptability skills in the workplace include asking for clarifications from peers and superiors to help better process transitions when there are changes to processes, procedures or operational practices. Offer to request for opportunities to work on tasks that may be new or offer to take on responsibilities that require creative approaches. If sharing your ideas with colleagues is something that causes anxiety, set a goal to contribute to team meetings and collaborations. Try getting all aspects of work organised like documents, paperwork, projects and other work information, so everything is prepared in case there are transitions within a job.

An individual can also highlight adaptability skills on resumes or cover letters by showing concrete examples of successes due to these skills. During an interview, highlight adaptability skills by providing the interviewer with examples of how these were applied in past roles and use past experiences and achievements to help answer the interviewer’s questions in a way that shows adaptability.

Being someone who is adaptable is a skill that will stand in good stead all your life, whether in the personal or professional life. Learning how to adapt to change is a soft skill that will not only make the individual a top candidate when applying for roles, but one that has the capacity to give them a renewed optimism about work. It’s a brilliant life skill that has great application in both personal and professional life, so if an individual does not yet have those skills, its time to start implementing these tips to strengthen the adaptability skills today.