This week was all about my Dell laptop.

Since I had not heard back from the customer support person by Monday, I dropped them another email asking to get the invoice. Predictably no reply and so I called them and asked to speak to a supervisor. When I told the supervisor the whole story, I was assigned a new person to deal with and I managed to make the payment within 30 minutes of the call. I also got a service technician come home th day after the payment. I was pleasantly surprised and thought all my laptop woes are over.

But the service technician didn’t have one part with him and so he left after trying to make it work for more than an hour. Now I am waiting for Dell to come back with a new date for a service visit. I also realised that my cable charger is now defective and since Dell does not have any retail store in Singapore, I have to go through the whole process of getting an invoice and then they ship it to me. The technician did tell the service team about this and asked them to send an invoice, but as usual nothing yet. I’ll wait till the end of today and then call them again. When this will end, I don’t know!

Please send me some positive laptop vibes if you can? I really need it this week to get this whole thing sorted!

Have a wonderful week.