Tag Archives: Leadership

In My Hands Today…

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The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder – Robert I. Sutton, Huggy Rao

Every organization is plagued by destructive friction—the forces that make it harder, more complicated, or downright impossible to get anything done. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers,” so that teams and organizations don’t squander the zeal, damage the health, and throttle the creativity and productivity of good people—or burn through cash and other precious resources.

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, which ranges from reframing friction troubles they can’t fix right now so they feel less threatening to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.

Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

In My Hands Today…

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Think Faster, Talk Smarter: How to Speak Successfully When You’re Put on the Spot – Matt Abrahams

Many of us dread having to convey our ideas to others, often feeling ill-equipped, anxious, and awkward. Public speaking experts help by focusing on planned communication experiences such as slide presentations, pitches, or formal talks. Yet, most of our professional and personal communication occurs in spontaneous situations that creep up on us and all too often leave us flustered and stumbling for words. How can we rise to the occasion and shine when we’re put on the spot?

In Think Faster, Talk Smarter, Stanford lecturer, podcast host, and communication expert Matt Abrahams provides tangible, actionable skills to help even the most anxious of speakers succeed when speaking spontaneously. Abrahams provides science-based strategies for managing anxiety, responding to the mood of the room, and making content concise, relevant, compelling, and memorable. Drawing on stories from his clients and students, he offers best practices for navigating Q&A sessions, shining in job interviews, providing effective feedback, making small talk, fixing faux pas, persuading others, and handling other impromptu speaking tasks.

Whether it’s a prospective client asking you an unexpected question during a meeting or all eyes turning to you at a dinner party, you’ll know how to navigate the situation like a pro and bring out your very best. Think Faster, Talk Smarter is an accessible guide to communication that will help you master new techniques in no time.

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Wiring the Winning Organization: Liberating Our Collective Greatness through Slowification, Simplification, and Amplification – Gene Kim, Steven J. Spear

In this powerful new book, bestselling and award-winning authors Gene Kim and Dr. Steve Spear present a surprisingly simple theory to explain outstanding organizational performance… and show you how to replicate it in your own enterprise.

Each drawing on three decades of research and working with high-performing organizations across almost every industry and phase of value creation, Kim and Spear have come to a surprising winning comes from how leaders deliberately design their management systems around people’s ingenuity and how individuals’ creativity is integrated into a collaborative effort. This liberates the capabilities of the people within the organization, enabling them to continually push the frontiers of performance. These leaders have wired their organizations to win.

This is opposed to leaders who set their focus first on maximizing efficiency and optimizing for functional specialties, relying on planning, scheduling, and expediting, and yet never realizing those goals. Instead, they create high coordination costs and increase the cognitive burden, all of which constrain and sometimes even extinguish people’s ability to contribute. This is how leaders wire an organization for dismal outcomes. These results shouldn’t be surprising.

After all, on an otherwise level playing field, the only source of sustained competitive advantage is how well people’s intellectual capabilities can be engaged. Kim and Spear explain how organizations can move from the danger zone to the winning zone by employing three key slowification, which makes it easier to solve problems; simplification, which makes problems easier to solve; and amplification, which ensures problems are seen and solved.

Using over twenty case studies that span a wide variety of sectors, Kim and Spear present a new theory of performance and management that shows how the decisive factor in high-performing enterprises is organizational wiring that enables innovation, excellence, and greatness to flourish. Wiring the Winning Organization teaches leaders how to move from the danger zone to the winning zone to achieve greater agility, higher quality, faster time to market, greater resilience, and higher employee engagement and profitability.

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Optimal: How to Sustain Personal and Organizational Excellence Every Day – Daniel Goleman, Cary Cherniss

In his groundbreaking #1 bestseller Emotional Intelligence , Daniel Goleman revolutionized how we think about intelligence. Now, he reveals practical methods for using these inner resources to more readily enter an optimal state of high performance and satisfaction while avoiding burnout.

There are moments when we achieve peak An athlete plays a perfect game; a business has a quarter with once-in-a-lifetime profits. But these moments are often elusive, and for every amazing day, we may have a hundred ordinary and even unsatisfying days.

Fulfillment doesn’t come from isolated peak experiences, but rather from many consistent good days. So how do we sustain performance, while avoiding burnout and maintaining balance?

In Optimal , Daniel Goleman and Cary Cherniss reveal how emotional intelligence can help us have a great day, any day. They explain how to set a realistic, attainable goal of feeling satisfied that you’ve had a productive day — to consistently work at your ‘optimal’ level.

Based on research of how hundreds of people build the inner architecture of having a good day, they sketch what an optimal state feels like, and show how emotional intelligence holds the key to our best performance. Optimal is the culmination of decades of scientific discoveries bearing on emotional intelligence. Enhanced emotional intelligence pays off in improved engagement, productivity, and more satisfying days.

In this book, you’ll find the keys to competence in emotional intelligence, and practical methods for applying this skill set more readily. It will equip you to become a highly effective leader and enable you to build an organizational culture that empowers workers to sustain high performance.

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Mindset: The New Psychology of Success – Carol S. Dweck

After decades of research, world-renowned Stanford University psychologist Carol S. Dweck, Ph.D., discovered a simple but groundbreaking idea: the power of mindset. In this brilliant book, she shows how success in school, work, sports, the arts, and almost every area of human endeavor can be dramatically influenced by how we think about our talents and abilities. People with a fixed mindset — those who believe that abilities are fixed — are less likely to flourish than those with a growth mindset — those who believe that abilities can be developed. Mindset reveals how great parents, teachers, managers, and athletes can put this idea to use to foster outstanding accomplishment.

In this edition, Dweck offers new insights into her now famous and broadly embraced concept. She introduces a phenomenon she calls false growth mindset and guides people toward adopting a deeper, truer growth mindset. She also expands the mindset concept beyond the individual, applying it to the cultures of groups and organizations. With the right mindset, you can motivate those you lead, teach, and love — to transform their lives and your own.